FAQ

If the delivered item does not meet your requirements, you can return it to us within 30 days after receiving the delivery. After receiving and checking the return, we will refund your money. The following rules apply:

The following items are not returnable or exchangeable:

• Used, defective and damaged items.
• Articles which are no longer in perfect original packaging.
• Incomplete items (missing components and packaging, etc.)
• Discounted items and items from the category SALE

• Credits will be refunded to you in the same form as you paid for the purchase.
• If you have ordered by invoice, please wait for the new invoice.
• Shipping costs are not reimbursed for returns and exchanges.

Shipping costs for returning items are the responsibility of the customer. To ensure a smooth process of your return, we ask you to send us an email to [email protected].